Delivery & Pickup

Q: Can I pick up my tree myself?

A: we do not currently offer a self-pickup service.

Q: Do you deliver to my doorstep?

A: Yes, we deliver to your doorstep, provided it's not a walk-up building. For walk-up buildings we can deliver to your estate concierge/security service at your own risk.

Q: Do you deliver to the outlying Islands in Hong Kong?

A: Currently, we deliver to Hong Kong Island, Kowloon, New Territories, Tung Chung, and Discovery Bay. - Unfortunately, we cannot deliver to Lamma Island and other outlying Islands, but we can arrange collection from the ferry pier with you.

Q: Where do you deliver?

A: We deliver to the central, Western, southern, and eastern districts of Hong Kong Island, Kowloon District, Discovery Bay, Tung Chung, South Lantau, and the New Territories.

Q: What if I miss my delivery?

A: If you're unavailable to take your delivery, you can ask us to leave the tree by your door or arrange to leave it with your estate concierge/security service at your own risk. Rescheduling deliveries may incur additional fees. More details are available under our Terms & Conditions.

Ordering

Q: Can I order multiple trees?

A: Yes, you can order multiple trees ranging from 5 to 9 feet. We can offer slight discounts, so please e-mail hello@christmastreehongkong.com with your requirements. 

Q: How can I order my tree?

A: You can conveniently order your tree through our website. Select your tree, then choose your size and delivery slot.  We also sell tree stands and lights.

Q: How can I pay for my tree?

A: We accept all major credit cards through our secure payment provider. some cases, we might be able to offer direct bank or ATM transfer, sorry no cash on delivery.

Q: How much is the delivery fee?

A: Delivery prices are included with the Christmas Tree, but additional delivery charges are at $300 per delivery.  Recycling service prices can be found in the "Recycle" section of the website.

Q: What is the earliest time I can pre-order my tree?

A: Provided there is a timeslot available for your desired delivery date and district you can pre-order your tree anytime, 

Trees & Accessories

Q: Do you provide any tree accessories?

A: We offer tree stands, lights, and recycling services for an additional charge. All items are selectable on our website during the ordering process.

Q: Do you provide different tree types?

A: This year, we are only offering one type of tree: Douglas Fir.

Q: How big is the diameter of my tree?

A: The diameter of the tree (how wide the bottom branches) is height dependent:

5-6FT: Diameter 3.3-4FT/100-120cm

6-7FT: Diameter 4-4.6FT/120-140cm

7-8FT: Diameter 4.6-5.3FT/140-160cm

8-9FT: Diameter 5.3-6FT/160-180cm

Q: How do I take care of my tree?

A: To ensure your Christmas tree stays fresh and beautiful throughout the holidays, follow these simple steps:

1.  Choose the Right Stand:

Select a stable tree stand that can securely hold your tree without tipping.  Ensure it has a water reservoir that's large enough to accommodate the tree's size (aim for 1 liter of water per inch of stem diameter).

2. Prepare Your Tree:

All our trees get a fresh cut just before delivery, but if your tree has been left for more than 5 hours, using a saw, make a fresh cut of about a 3 cm disk from the base of the trunk. This will clear the trunk from built-up sap and help the tree absorb water better.

This is a two-person job! Secure the tree in the stand, ensuring it's straight and upright.

3. Water, Water, Water!:

Your tree will need a lot of water initially, so fill the stand's reservoir completely.

Check the water level regularly and refill as needed. Avoid letting the water level drop below the base of the trunk.

The water temperature doesn't matter; keep feeding as needed.

4. Placement is Key:

Clear a space large enough to accommodate the tree's diameter and make sure it's not near any heat sources, such as fireplaces or radiators.

Q: Where are your trees coming from?

A: We source our trees from environmentally responsible farms located in Oregon on the US West Coast. These farms practice sustainable forestry, ensuring the production of high-quality Christmas trees while protecting the environment. They plant numerous new trees for every tree they harvest, ensuring a sustainable supply for future generations.