Christmas Tree Hong Kong - Terms and Conditions

Effective Date: September 11, 2025

These Terms and Conditions ("Agreement") govern your use of the www.christmastreehongkong.com website, related domains, mobile applications, and desktop applications. By registering as a member or using the Christmas Tree Hong Kong Service in any way, you agree to be bound by this Agreement. If you disagree, do not use the Service.

Christmas Tree Hong Kong is operated, owned, and managed by Three Peaks Trading Limited.

Compliance with Hong Kong Law

All goods supplied comply with the Sale of Goods Ordinance (Cap. 26) and Trade Descriptions Ordinance (Cap. 362) of Hong Kong. Goods are of satisfactory quality, fit for purpose, and as described. Your statutory consumer rights under Hong Kong law remain unaffected by this Agreement.

General Terms

By submitting an electronic order form, you make an offer to purchase goods, which, if accepted, forms a binding contract. We may contact you to confirm interest. Sales are limited to customers aged 18 or older.

Claims and Complaints

Submit all claims or complaints in writing within 7 days of receipt of goods.

For perishable items, include a photo showing the issue received within 7 days of receipt.

Pricing and Availability

Prices and details may change without notice, but confirmed orders remain at the ordered price.

Items are subject to availability.

We reserve the right to alter Ordering & Delivery Terms and decline service to any individual.

Copyright

Substitute Goods

If unable to supply ordered goods, we may provide substitutes of equivalent quality and price. We will contact you prior. If the substitute is unsuitable, you may return it for a refund or exchange.

Coupon Codes

Coupon codes apply to trees, wreaths, and tree accessories, excluding fees for stairs or removal services.

Delivery & Removal Services

Inspection Upon Delivery: Check goods before signing. If damaged, sign as "DAMAGED."

Delivery Area

Delivered via third-party courier to Hong Kong Island, Kowloon, New Territories, Sai Kung, Clearwater Bay, Discovery Bay, and Tung Chung. Times vary due to weather and traffic.

Failed Delivery Attempts: If absent, the courier will call and attempt one more delivery or leave with the concierge/security at your risk. Return fees may apply if not collected.

Special Delivery Instructions: Cannot guarantee adherence, at the courier's discretion. Not responsible for courier actions.

Weather/Traffic Conditions: Not responsible for delays from adverse conditions, including T8 warnings.

Delivery to Walk-Up Buildings: Couriers deliver to the door/building. For no-elevator buildings, delivery attempted; otherwise, left with concierge/security at your risk.

Tree Stand Setup: Stands come either flat-packed for self-assembly or boxed ready, depending on style.

Non-Delivery: Notify us within 7 working days if not delivered. After this, Christmas Tree Hong Kong will not be responsible.

Removal Service: Dates on recycling page; prices subject to change and availability. Book at purchase or up to 7 days before removal. Unused services are non-refundable; however, they may be rescheduled if feasible.

Force Majeure: Not liable for delays or non-performance due to events beyond control, including natural disasters or government restrictions.

Cancellation

Non-Perishable Goods (Excluding Trees): Cancel within 7 working days from the day after receipt, at least 5 days before delivery. Provide written notice via email to hello@christmastreehongkong.com. Partial refund or store credit issued, minus delivery charges. Goods responsibility yours until returned in original packaging, unused, saleable, with receipt. You pay return carriage unless faulty. We refund return costs if the product is verified as faulty. If not received, we arrange collection at your expense.

Perishable Goods (Real Christmas Trees): Cancel up to 3 days before shipment for quality issues only, as prepared fresh, email hello@christmastreehongkong.com. Partial refunds or credits are considered on a case-by-case basis. Unused services are non-refundable but may be rescheduled at a later time.

Damaged Goods

If damaged in transit, refuse delivery or notify immediately. Claims accepted if discovered post-delivery within 7 days, with a photo. Email hello@christmastreehongkong.com with details for replacement or refund. Refund includes the original cost and return if verified, no administration charge for valid damage refusals; HKD 150 fee for non-damage refusals, covering costs.

Product Quality

Trees vary naturally from photos. Submit complaints with a photo for assessment.

Not responsible for Douglas Fir deterioration indoors without proper watering.

Trees graded A (full, well-shaped) unless specified via email, text, or social media.

Heights measured to tip, approximate due to natural variation.

Trees from plantations may include harmless wildlife like spiders.

Harvested in variable conditions; mud/debris possible. Unpack carefully; not responsible for debris damage.

Perishable with a limited life. Display near Christmas. Water regularly (daily base check, replenish as needed). Avoid heat/windows to prevent needle drop/discoloration. Not responsible for issues post-receipt from improper care.

Packaging illustrative; may vary.

Product Handling

Products cultured per industry practice. Handle carefully; Needles may irritate skin or cause allergies.

Care Instructions: Water the tree daily, keep it in a cool spot away from heat. Follow for optimal conditions.

Security & Privacy

Compliance: We comply with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486). Contact our Data Protection Officer at hello@christmastreehongkong.com for queries.

Types of Data Collected: Personal data includes cookies, usage data, email, names, username, country, address, phone, profile picture, and device identifiers (e.g., Google Analytics). See sections below or contact us.

Data Provision: Freely provided or auto-collected (usage data). Mandatory data required for services; optional data has no impact if withheld.

Cookies: Used for service provision and purposes in Cookie Policy (linked on site). Opt out via browser settings.

Third-Party Data: You confirm consent for any third-party data shared.

User Rights: Access, correct, delete data; object to processing; withdraw consent, requests processed within 30 days.

Mode and Place of Processing

Methods: Secure processing via IT tools, accessible to authorized personnel or processors (list available on request).

Legal Basis: Consent, contract performance, legal obligations, public interest, legitimate interests (e.g., service improvement).

Place: Processed in Hong Kong offices or processor locations. Transfers outside Hong Kong often utilize safeguards, such as contracts.

Data Transfers: For international transfers, safeguards per Ordinance. Details on request.

Retention Time: Contract-related data retained until fulfilled; legitimate interests until purpose met; consent-based until withdrawn; legal obligations as required. Deleted post-retention; rights unenforceable after.

The Purposes of Processing: Data for services, commenting, analytics, remarketing, chat, social interaction, registration, advertising, content display, SPAM protection, tag management, A/B testing, hosting, payments, contacting, and database management. Details below.

Detailed Information on the Processing of Personal Data Handling Payments: Shares minimal data with intermediaries.

Stripe (Stripe Inc.): Data per their policy (United States – Privacy Policy).

PayPal (PayPal Inc.): Data per policy (Privacy Policy).

Shopify (Shopify Inc.): Data per policy (Privacy Policy).

Advertising: Uses data for banners based on interests.

Facebook Audience Network (Facebook, Inc.): Data per policy; opt out via settings.

Contacting the User: Adds to the list for order/promotional emails/SMS. Unsubscribe via links.

Contact Form: Uses data for responses.

Analytics: Monitors traffic.

Google Analytics (Google Inc.): Cookies/usage data (United States – Privacy Policy – Opt Out).

Google Ads Conversion Tracking: Cookies/usage data (Privacy Policy).

Display Advertising Extension: Cookies/usage data (Privacy Policy – Opt Out).

User ID Extension: Cookies (Privacy Policy – Opt Out).

Displaying Content: Views external content.

Instagram Widget (Instagram, Inc.): Cookies/usage data (Privacy Policy).

Interaction with Social Networks: Enables interactions.

Facebook Like Button (Facebook, Inc.): Cookies/usage data (Privacy Policy).

Further Information: Data for online sales, including payment/delivery.

Governing Law

This Agreement is governed by Hong Kong law. Disputes resolved in Hong Kong courts.