Privacy policy

Privacy Policy

Effective date: 19 August 2026

This Privacy Policy explains how Christmas Tree Hong Kong collects, uses, stores and shares personal data when you visit christmastreehongkong.com, contact us, join a marketing list or place an order. In this policy, “we”, “us” and “our” mean Three Peaks Trading Limited, trading as Christmas Tree Hong Kong.

Personal data we collect

Depending on how you use our website and services, we may collect contact and order information, such as your name, email address, phone number, billing address, delivery address, order details and customer-service correspondence. We may also collect payment information needed to process a payment, website and device information such as IP address, browser type, device information, pages viewed and interactions with our website, and your marketing preferences.

How we use personal data

We use personal data to process orders and payments, arrange delivery or collection, communicate about an order, provide customer support, prevent fraud, maintain and improve our website, comply with legal obligations and send marketing communications where permitted and in line with your preferences.

Service providers and sharing

We use Shopify to operate our online store and Klaviyo to support marketing communications. We may use Google and Meta services for analytics, advertising and measurement, as well as payment providers, delivery or collection partners and website-hosting providers. These providers may process personal data on our behalf or under their own privacy terms, depending on the service.

We may disclose personal data where reasonably necessary to fulfil an order, respond to a customer request, comply with law, protect our rights, prevent fraud or support a corporate transaction. We do not sell personal data as a standalone product.

Marketing, cookies and similar technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand usage and measure marketing activity. This may include tools supplied by Shopify, Klaviyo, Google and Meta. You can control some cookies through your browser settings. Where consent is required for a type of cookie or direct marketing, we will seek it in the appropriate way and provide a route to withdraw or change your choice.

You can opt out of marketing emails by using the unsubscribe link in the message or by contacting hello@christmastreehongkong.com.

Retention and security

We retain personal data for as long as reasonably necessary for order fulfilment, customer support, accounting, legal compliance and dispute handling. We take reasonable steps to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

International processing

Some service providers may process personal data outside Hong Kong. Where this happens, we will take reasonable steps to use providers and arrangements appropriate to the nature of the data and the service provided.

Your choices and rights

You may contact us to request access to or correction of personal data we hold about you, subject to applicable law. You may also ask questions about how we handle your data or withdraw a marketing choice. Please email hello@christmastreehongkong.com and provide enough information for us to identify the relevant request.

Changes and contact

We may update this policy from time to time to reflect changes in our services, data practices or legal requirements. The effective date at the top of this policy will show when the current version takes effect.

For privacy questions or data requests, email hello@christmastreehongkong.com.

Registered address: Three Peaks Trading Limited, trading as Christmas Tree Hong Kong, 2nd Floor, Hong Kong Trade Centre, 161–167 Des Voeux Road, Hong Kong SAR.